Communication Skill

Communication Skills

It is an art of getting your message effectively by :

~Spoken linguistic process
~ be Language
~Written words
~Visuals

Types & Methods :

Spoken – Conversations, Interviews, Phone calls, Requests
Written - Letters, Memos, Reports
Gestures – Facial Expressions, Actions, Voice Tone, Silence, berth
Visuals – Photographs, Paintings, Videos, Films
Multimedia – TV, Newspaper, Magazines, Internet

Body Language

~ Eye tie
~ Facial Expression
~ Handshake
~ Gestures
~ Nodding
~ Touch
~ Body posture
~ Dressing style
~ Body space

nervousness - Clearing throat, whew sound, whistling, smoking, pinching flesh, covering mouth, jiggling money or keys, tugging ears, wringing hands

frustration - Short breathes, tsk sound, tightly clenched hands, wringing hands, Fist like gestures, pointing mightiness finger, rubbing hand through hair, rubbing back of neck.

Defensiveness- turn up of arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away

diffuseness - Open hands, unbuttoned coat

Insecurity - Pinching flesh, chewing pen, ovolo over thumb, biting fingernail.

Cooperation - Upper body in sprinters position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat.





sureness - Steepled hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coat

While speech production…
- Be Simple
- Keep Short sentences
- Be faultless & Sincere
– Take initiative
– Be obliging
– Be pleasant (smile, jokes)
– Be clear and concise (volume, tone, accent, emphasis, pronunciation)
– Cite contradict opinions honestly, but in a positive manner
– try out Feedback

While Speaking over phone…
– Write knock down in advance what you want to say and in what riging
– Smile
– Speak slowly
– Always be polite and friendly
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